Privacy notice

Scope and operator

This notice explains how Goodwin CRM handles information through this website, its inquiry workflow, and eligible private-beta product use. Goodwin CRM is operated under the supplied name KSB International.

This notice does not state an operator entity type, jurisdiction, business address, governing law, or direct privacy email because those details have not been supplied for publication. They are not inferred from a domain, email address, or product name.

Information the service may handle

Inquiry information

The inquiry form is designed to collect a name, work email, company, inquiry category, privacy acknowledgement, and optional team size and message. It does not accept attachments. Users must not include passwords, access tokens, credentials, customer conversations, or other secrets.

Integration and support context

For an eligible, authorized private-beta workflow, the service may process connection metadata and limited Page or Messenger context needed to present human-led support tools. The information available depends on the Page authorization, approved Meta access, and product capability in use.

Anti-abuse data

The inquiry endpoint is designed to use an HMAC-derived network key to apply a rate limit. Message content is not stored in the rate-limit database. A honeypot field and, when configured, a Turnstile token may be processed to reduce automated abuse.

How information may be used

• Provide and operate an authorized human-led customer support workflow.
• Maintain connection state for Pages already authorized to the private deployment.
• Route and respond to demo, support, Meta, privacy, security, or general inquiries.
• Protect the service, investigate abuse, and enforce access boundaries.
• Meet documented legal, compliance, and Meta Platform obligations.

Meta Platform Data

Access to Meta Platform Data must be tied to permissions approved for a documented use case and an eligible Page authorization. Existing Page connections in the private beta do not establish that external onboarding or planned Page-management capabilities are approved or generally available.

Page reading, publishing, comments, locale, and Human Agent capabilities remain marked pending Meta approval. External Page selection remains verification-gated. Public disclosures and product status labels are maintained to match the permissions, features, and data flows actually approved and deployed.

Sharing and service providers

Goodwin CRM may rely on hosting, database, anti-abuse, and email-delivery providers to operate the website, product, and inquiry workflow. These providers process information for the service functions they support.

This notice identifies provider categories without inventing provider identities, locations, or contractual terms that have not been supplied for publication. Additional disclosures may apply where required by law or a separate customer agreement.

Retention and security

Goodwin CRM retains information only for a documented service, business, legal, or security purpose and restricts access to people and systems that need it for those purposes. Retention may vary with the type of information and applicable obligations.

Rate-limit rows are designed to be purged after 24 hours, without storing inquiry message content in that database. This notice does not claim a security certification, a specific encryption scope, or an absolute security guarantee.

Choices, disconnection, and requests

An authorized user can revoke the app’s access through the applicable Meta settings. Interface labels may vary. Revoking access is different from requesting deletion of data already held by the service.

The data-deletion page explains the request path. Use the Privacy category on the contact form when delivery is available, or the support route supplied during private-beta onboarding. We may need to verify identity and authority before acting on a request.

Jurisdiction-specific disclosures

The operator jurisdiction, user markets, legal bases, international-transfer mechanisms, and region-specific rights are not specified here because those details have not been supplied for publication. Privacy rights vary by location. Submit a Privacy inquiry to ask about a request that may apply to you.

Changes and contact

Goodwin CRM may update this notice as the service, legal requirements, or data practices change. The effective date at the top identifies the current version. Use the Privacy category on the contact page when inquiry delivery is available; no direct privacy email or notice address is stated because none has been supplied for publication.