Shared Messenger inbox
Keep conversations from already-authorized Facebook Pages visible in one team workspace.
Goodwin CRM platform
A clear workspace for customer conversations
Bring authorized Messenger conversations into a focused team workspace. Every capability is labeled by its actual release and approval state, so teams can distinguish what is available from what remains gated.
Private betaCurrent private beta
The core conversation workflow
These workflows are limited to the current private deployment and Pages that already have an authorization. They are not a promise of general availability.
Conversation assignment
Coordinate ownership of active support conversations across an authorized team.
Manual one-to-one replies
Respond to individual Messenger support conversations through a human-operated composer.
Goodwin CRM does not present pending Page tools as active features. External Page selection remains verification-gated, while reading, publishing, comments, locale, and Human Agent access remain pending Meta approval.
Operating boundaries
Designed around human judgment
The private-beta workflow is for manual, one-to-one customer support. It does not claim campaigns, broadcasts, automated outreach, or self-service Page onboarding.
Teams remain responsible for appropriate access, the messages they send, and their use of customer information. Meta authorization and approval status remain separate prerequisites for Meta-dependent functionality.
Evaluate the private beta with clear boundaries
Tell us which already-authorized support workflow you need. The contact form clearly indicates whether inquiry delivery is available.