Shared Messenger inbox
Keep conversations from already-authorized Facebook Pages visible in one team workspace.
Facebook Messenger
Human-led Messenger support in one workspace
Give authorized team members a shared view of one-to-one customer conversations, clear ownership, and a manual reply workflow—without claiming automation or public onboarding.
Private betaConversation workspace
See the conversation, owner, and reply in context
The current private deployment supports a focused set of human-operated tools for Facebook Pages that are already connected.
Conversation assignment
Coordinate ownership of active support conversations across an authorized team.
Manual one-to-one replies
Respond to individual Messenger support conversations through a human-operated composer.
Human support policy
A person stays responsible for every reply
Assigned to Alex
Manual support reply
Private-beta operating boundaries
- Manual, one-to-one support conversations only
- Pages with an existing authorization only
- No broadcasts, campaigns, or scheduled promotion
- No claim of automated replies or unrestricted Human Agent access
- Team members remain accountable for content and access decisions
Access boundary
Already authorized is different from open onboarding
Goodwin CRM can describe existing connections in the private deployment. A normal external-customer flow for selecting and connecting a Page has not been validated.
External Page selection remains marked “Verification required.” The product will not show a public “Connect your Page now” action until the required Meta verification, product validation, and controlled onboarding review are complete.
Start with an authorized support use case
Review the precise access and approval gates before planning an integration.